FAQs
What is yondoo?
yondoo is a next-generation service for premium video entertainment. yondoo customers get exclusive access to the best of prime time, daytime, movies, sports, and family-friendly extras. yondoo customers can tune in and catch up on their favorite shows at home or on the go from their mobile devices. yondoo gives you the freedom to watch TV anytime, always.
1. What equipment will I need to get yondoo?
The only equipment required is a set-top-box (STB).
2. What programming does yondoo offer?
yondoo offers access to hundreds of channels, including popular networks such as the Disney Channel, CNN, ESPN, and TNT, as well as Pay Per View, which includes major Hollywood films and special events.
3. What channels does yondoo offer?
See our
Channel Guide At-a-Glance for a complete listing.
4. Does yondoo offer programming in other languages?
Yes, we offer Spanish-language programming.
5. What channels are included in the Spanish language programming?
yondoo offers the highest quality Spanish-language networks and a variety of programming and entertainment.
6. Can I control my children's viewing?
The parental controls feature, which is built into the set-top-box (STB), lets you restrict access to programs and movies based on the motion picture rating system. Parental controls offer peace of mind to parents who want to monitor what their children watch. Consult your STP manual for more details.
7. What is the cost?
We offer a variety of package plans and flexible options designed to fit every entertainment preference and budget. Our most popular plan is Expanded in the
yondooCLASSIC package plan. Your customer service representative will be glad to assist you with your choice.
8. What is the least expensive package?
The
Starter package offers good value with a variety of great programming.
9. Are there any hidden fees?
Nope! There are no hidden fees. Your customer service representative will explain all fees up front and calculate your total price for monthly service.
10. Why should I order through yondoo and not another service provider?
That’s easy! There are no contracts, credit requirements, hidden feeds, and our customer service is top prioirty. yondoo was specifically developed for customers frustrated with paying for channels they aren’t viewing.
11. Are my local channels available?
Yes, local channels are available. The local channels are assigned by geographical location. Your customer service representative will fill you in on all the local channels in your area.
12. Which package includes the channels I want to receive?
The quickest way to see which programming package includes the channels you’re looking for is by viewing the
Channel Guide At-a-Glance. Your customer service representative will be glad to help you select the package that best fits your interests and budget.
13. Does yondoo require any long-term contracts or commitments?
No. Unlike many service providers, you can change or cancel your plan at any time.
14. How do I pay my bill?
Your yondoo technical support team is available 24/7 to help with any technical issues. Contact us at 877.309.4462 for immediate assistance.
15. What is the local video franchise fee?
That’s a fee paid to our local government for access to various public right-of-ways and the authorization to provide video services locally. Basically, it’s legal red tape that makes it possible for you to watch your favorite shows. Go with it.
16. What is the PEG Grant fee?
The PEG is a fee sometimes charged to support the local government and education channels – in other words, more legal red tape. In our market, the PEG fee may apply.
